Frequently Asked Questions

Welcome to the Frequently Asked Questions

Q: When I try to sign up I get an error that my email address is already in use?
A: Please use the “lost password” function to receive a new password or click here.

Q: How do I download my free patterns?

Q: The patterns are meant to be free why do I need to add them to the cart?
A: All of the patterns on this site are completely free. You will never be asked for your credit card details, or banking details. Please contact us immediately if you are ever asked for your credit card or banking details and do not enter them.

Q: Why am I asked for my billing address when I complete my order?
A: This is simply so you can receive the “Order” email which contains your download links. You will never be billed for anything you download from this site.

Q: Are your crochet patterns written using UK or US crochet terminology?
A: All crochet patterns written under the Elle and Charity brands use UK crochet terminology. We have started to make mention of this and can be located at the abbreviations list.

Q: Do you sell yarn directly to the public?
A: No. Please make use of the store locator to find a suitable stockist.